We offer a full refund on all online purchases returned in the condition in which they were sold within 14 days. We also offer an exchange on all goods returned in the condition in which they were sold within 28 days. To exercise your refund or exchange rights, you must notify us in writing by post or e-mail within 7 working days from the day after you receive your order.
Please note that orders already shipped must be received back at our Distribution Centre before a refund can be issued.
Further, any refund or exchange will be conditional on the items being unworn or undamaged, and in the condition that they were sent out to you. If tags have been removed, or the items are soiled or damaged in any way then they will not to be eligible for a refund or an exchange.
You should return your items via a signed for service as Dote cannot accept responsibility for goods not received. A proof of signature is required to confirm receipt. We recommend you keep your proof of postage receipt until your refund or exchange has been processed.
Please note that all return postage costs are the responsibility of the customer.
We will refund postage for any faulty items returned to us, however we cannot accept liability for an item until it has been returned to us and has been confirmed as faulty.
Returns are usually processed within 48 hours of receipt. However, please note that during busier periods processing may take longer. Exchanges made to destinations outside of the EU will be subject to the same customs procedures, therefore applicable for duty and tax again.
Dote cannot accept responsibility for items that have been sent by you and not received by us.
Click below for our returns form :Returns form